I recently ordered $9,000 of server equipment from Dell and discovered I needed to exchange two small items. Try calling Dell’s main number and notice how elaborate the messaging system is, as if they want you to hang up in vain. After pressing some string of numbers like 2, 1, 4, 6, 1, and 3 I reached a human who listened to my request then said “OK, please hold while I route your call.” Odd…I thought I had already done that.

Into phone limbo I went as my left ear was caressed with 1.5 hours of hold music. I hung up and called a sales rep whose contact info I had from the original purchase. I never received a return call.

Taking an order then making it impossible to get post-sales sales support is shameful.

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