I’ve been a T-Mobile customer for a long, long time when they first started to release great GSM handsets. If you know anything about T-Mobile, that plethora of handsets is long gone unless you love BlackBerry and Sidekick. The Dash is cute if you like Windows Mobile but that’s not me.

About every couple of months I call customer service asking about the release of Symbian handsets like the N95 or when they’ll deploy 3G. Answer? “No” and “don’t know.” Thankfully T-Mo released their Hot Spot@Home VoIP service if you don’t mind running it on a bare bones phone but the public comes to expect feature-rich phones that can play music, surf the web, maybe run Google Maps.

I ran out of patience with T-Mobile to do anything remotely interesting in the wireless market. Perhaps they are planning great things for the U.S. (iPhone wasn’t one of them) unless you live in Germany.

Here is what needs to change at T-Mobile:

• Tell the public what you’re up to: you’re not Apple so stop the secrecy already
• Deploy 3G before the end of the decade or simply give up
• Carry handsets that people care about; show some love with Nokia’s Nseries and other smartphone devices that aren’t BlackBerry

What kept me a customer:

• Excellent customer service
• The best prices for voice and data, bar none

So I signed up with AT&T and unboxed my shiny, new, Nokia N75. It’s not so much about 3G or the iPhone but that AT&T is doing something in the wireless market and not keeping silent about it. I’ll deal with the rest until my contract expires and we see where T-Mobile winds up.

Related posts:

• Switching to AT&T Wireless ain’t easy to do - part 1
• T-Mobile vs AT&T EDGE
• Why the phone with an i?
• Mobile phone batteries - who cares
• Dualphone.net - the lights are on but nobody’s home

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