What I anticipated being a 10 minute process turned to 30. In trying to return a Maxtor drive (it failed in warranty) and clicking through many links I was dumped to Seagate’s site. I guess we know who owns who.

There the fun begins. I confirm my drive is in warranty but must register a user account. The process doesn’t work with Safari - don’t bother trying. Using Firefox the account creation takes forever. Now logged in you must re-enter the drive info, click Submit, click another Validate option, click Submit again (or yet again…I’ve lost track).

It worked on my third attempt. The first two acknowledged my drive in warranty then told me it wasn’t; changing a field from Model Name to Model Number worked.

To Seagate’s credit they warn you to use IE or Firefox but how often does that really matter? The convoluted registration and warranty verification process isn’t user friendly any way you look at it.

Better luck next time Seagate.

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